Attorney General James Issues Warnings to EZ Test NY and Keep Health Safe to Stop Misrepresenting Turnaround Times for COVID-19 Test Results

Attorney General James Issues Warnings to EZ Test NY and Keep Health Safe to Stop Misrepresenting Turnaround Times for COVID-19 Test Results

New Yorkers Complain of Waiting around More Than a Week for Examination Benefits From Equally Organizations

Two Letters Stick to Identical Letters to LabQ, Labworq, Sameday Wellbeing, and ClearMD Wellbeing

NEW YORK – New York Lawyer General Letitia James yesterday issued two warning letters to two firms facilitating coronavirus sickness 2019 (COVID-19) testing — EZ Test NY (a Brooklyn-based assortment heart) and Hold Health Harmless (a Fort Lee, New Jersey-based assortment center) — for not meeting promised turnaround occasions for check results. Each organizations have tests websites through New York City the place they are promoting the delivery of benefits within 24 hours (EZ Exam NY) or 48 to 72 hrs (Hold Health and fitness Risk-free), nonetheless both equally providers have designed shoppers wait around in excess of 7 times for results, with some grievances to the Office environment of the Attorney Normal (OAG) detailing hold out instances as extended as 11 times. The two letters notify each corporations that New York regulation prohibits bogus promoting and instructs the companies to quickly update their internet sites and any signage at test internet sites to properly mirror how long men and women can assume to wait around ahead of acquiring COVID-19 take a look at effects.

“Across the city, labs and selection facilities carry on to make false claims about turnaround instances for COVID-19 exam outcomes when there is no way for them to truly fulfill these guarantees,” reported Lawyer Basic James. “Both EZ Take a look at NY and Continue to keep Wellbeing Safe and sound will have to straight away stop their false promoting and give New Yorkers sensible turnaround instances for COVID-19 check effects. Ready additional than 11 days when results were promised in 24 hrs is fully unacceptable. We are demanding the two organizations to promptly update their web-sites and signage and to notify sufferers of real looking timelines in which they will obtain outcomes. Positivity prices have skyrocketed owing to Omicron and getaway gatherings, so any business conducting COVID-19 tests need to do so with real looking timeframes. Any New Yorker who carries on to see misrepresentations about COVID-19 examination turnaround instances is inspired to file a criticism with my office quickly.”

In addition to warning EZ Examination NY and Preserve Health and fitness Secure to update their sites and signage and to instruct their personnel to give exact details regarding turnaround times, the letters issued by Attorney General James ask for that the two companies get hold of all of their shoppers who are now awaiting COVID-19 take a look at benefits to let them know when they can realistically count on to get people outcomes.

Yesterday’s letters follows 4 individual letters Lawyer Basic James despatched last month to LabQ, Labworq, Sameday Overall health, and ClearMD Health and fitness demanding that the providers take related ways to update their sites and their signage, and to advise individuals about sensible wait occasions for COVID-19 examination benefits.

Legal professional Normal James asks any consumer who believes a lab or other tests facility is making deceptive statements about turnaround situations for COVID-19 take a look at effects to file a complaint on the web with the Place of work of the Lawyer General’s Client Frauds and Safety Bureau or call the business office at 1-800-771-7755.